Public Safety Answering Points

Our History

The agency that answers 9-1-1 calls is a Public Safety Answering Point or PSAP. Primary Answering Points answer 9-1-1 calls. If that call needs to be transferred to another agency, the Primary Answering Point transfers the call to the secondary answering point. MCEAD has 7 Primary and 2 Secondary PSAPs.

Primary PSAPs

Bellmead Police Dept.
Hewitt Police Dept.
Lacy Lakeview Police Dept.
McGregor Police Dept.
Robinson Police Dept.
Waco Primary
Woodway Public Safety Dept.

Secondary PSAPs

East Texas Medical EMS (Ambulance)
Waco Fire Dept. (Co-located at Waco Primary PSAP)

Emergency Back-up PSAP

Undisclosed location

Training PSAP

McLennan County 9-1-1 Emergency Assistance District administrative office PSAP

Local Weather

64°

18°

°F | °C

Clear

Humidity: 43%

Wed

55 | 86

12 | 30

Thu

50 | 79

10 | 26

Fri

37 | 59

2 | 15

Sat

43 | 64

6 | 17

Quick Facts About 911

July 29, 2003 - first Phase II Wireless 9-1-1 call received at Lacy Lakeview PSAP from a T-Mobile cell phone. (Phase II provides the Latitude/Longitude coordinates of the caller's physical location so it can be mapped).

PSAP Call Numbers

9-1-1 Calls for 2011

184,819

147,245 Wireless

31,345 Landline

5,181 Voice over Internet

1,048 Other

Landline, Wireless and VoIP call counts are based on the Class of Service of the incoming calls. The call count for the category "Other" are calls with a Class of Service that does not match any of the other three categories.

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